Frequently Asked Questions (FAQ)

Q: What is Just For Kicks?

Ans: Just For Kicks is an online store offering a variety of sports and fitness products, including sports balls, hand grippers, exercise equipment, and accessories for active lifestyles.

Q: What products do you offer?

Ans: We offer a selection of sports and fitness products, including footballs, basketballs, cricket balls, exercise balls, hand grippers, jump ropes, and other fitness accessories.

Q: Where do you ship?

Ans: We currently ship orders within the United States only.

Q: Do you offer international shipping?

Ans: No. At this time, we only ship within the United States.

Q: How long does order processing take?

Ans: Orders are typically processed within 3–4 business days after successful payment confirmation.

Q: How long does shipping take?

Ans: Shipping generally takes 5–8 business days, depending on your location and the shipping carrier.

Q: What is the estimated total delivery time?

Ans: The estimated total delivery time is 8–12 business days, including processing and shipping.

Q: How much does shipping cost?

Ans: We charge a standard flat-rate shipping fee of USD $25.00 per order for shipments within the United States.

Q: How can I track my order?

Ans: Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Q: What should I do if my tracking information is not updating?

Ans: Please allow 48–72 hours for tracking information to update. If the issue continues, contact our customer support team for assistance.

Q: What payment methods do you accept?

Ans: We currently accept bank transfers. Payment instructions are provided after you place your order. Your order will be processed once payment has been received and verified.

Q: Are my payment details secure?

Ans: We take reasonable measures to protect your personal and payment information. Bank transfer payments are verified before orders are processed.

Q: Can I change or cancel my order?

Ans: Please contact us as soon as possible if you need to change or cancel your order. Changes and cancellations can only be accommodated before the order enters the processing stage.

Q: What is your return policy?

Ans: Eligible items may be returned within 30 days of delivery, provided they are unused and in their original condition and packaging. Please refer to our Return and Refund Policy for complete details.

Q: Do you offer exchanges?

Ans: No. We do not currently offer direct exchanges. Eligible items may be returned according to our return policy, and a new order can be placed separately.

Q: When will I receive my refund?

Ans: Approved refunds are issued to the original payment method and may take up to 14 business days to appear after processing.

Q: What should I do if I receive a damaged or incorrect item?

Ans: Please contact us within 24 hours of delivery with your order number and clear photographs showing the damage or incorrect item. Our team will review the issue and assist you.

Q: Do you charge restocking fees?

Ans: No. We do not charge restocking fees for approved returns.

Q: Do you offer local pickup?

Ans: No. We do not currently offer local pickup or in-store shopping. All orders are shipped to the address provided during checkout.

Q: Are your sports and fitness products suitable for everyday use?

Ans: Our store offers products for a variety of sports, exercise routines, and recreational activities. Please review each product's description and specifications to determine whether it meets your needs.

Q: How do I know if an item is in stock?

Ans: Product availability is displayed on our website. If you have questions about a particular item, please contact our customer support team.

Q: Will the product look exactly like the photos?

Ans: We strive to display our products as accurately as possible. However, colours may vary slightly depending on your screen settings, lighting, and device display.

Q: How can I contact customer support?

Ans: You can contact our customer support team by email at contact@justforkicks.store or by phone at +1 718-667-5120. Our team will respond during business hours.

Q: What are your business hours?

Ans: Our business hours are Monday to Friday, 9:00 AM–5:00 PM ET.

Q: What is the complete business address of Just For Kicks?

Ans: Our business mailing address is:

Just For Kicks
91 Lincoln Ave
Staten Island, NY 10306
United States

Business Information

Business Name: Just For Kicks

Phone: +1 718-667-5120

Business Hours: Monday–Friday, 9:00 AM–5:00 PM ET

Business Email: contact@justforkicks.store

Complete Physical Mailing Address: 91 Lincoln Ave, Staten Island, NY 10306, United States